I’m as picky as a poet in my quest to humanize digital experiences. I am a writer with experience in technical writing, design systems, UX writing/content design, and education. I’m currently available for short term and long term projects. Let’s Talk!

Work

  • UX Writer, JumpCloud 2023-2025

  • Technical Writer, JumpCloud 2021-2023

  • Technical Writer, Netsmart 2015-2021

  • Writing Instructor, Ozark Community College/Missouri State Univ. 2001-2021

Education

  • Master of Arts, Writing, Missouri State University

  • BEd, English Language and Literature/Letters, Drury University

  • BA Music, Truman State University

Testimonials

  • Jennifer is the first person I reach out to collaborate with, to review something I've written, or to pick her brain about her workflow processes. She's efficient, asks the best questions, and is a true leader.

    Pam, Technical Writer

  • A unique aspect about working with Jen, whether she is writing technical documentation or UI copy, is how much she examines every flow and screen with the desire to learn how a user interacts with various situations and states. She connects her writing back to both customer needs and business goals. I thoroughly appreciate when Jen provides thoughtful design feedback, because I know it’s coming from a fresh perspective, grounded in strong intuitions. To put it simply, Jen is the pinnacle of what any designer wishes for out of a content and tech writer.

    Isaac, Product Designer

  • The right word for the right place is a skill that comes from a deep understanding of the application, the interface, and the intersection between the two. When I needed to make sure that the application I was developing was understandable, approachable, and implementable, Jennifer was the best resource I could ever hope for. I would work with her again in a heartbeat, and if you're reading this and want someone who will dive deep into your product's functionality, think hard about how it's supposed to work, and how to express that to your prospects and customers alike? You should stop reading this and just hire her. She'll get it done.

    Tom, CTO

  • Jennifer always had great inputs not just about the UX writing but about the user experience overall. She brought her knowledge of the industry, user personas, and more, to her work. She was not only consistent and reliable to work with but also took the initiative to be an advocate for accessibility in all of the work she was involved in.

    Urvashi, Product Manager

  • Jennifer is a very pragmatic tech writer with profound curiosity in learning her audience. Her craft is precise and reaches the customer exactly how the product demands it. On top of that, Jennifer is a wonderful person to work with, very wise and open for collaboration.

    Ricardo, Tech Lead